Frequently Asked Questions (FAQ)

A) For the Settlement Program:

1. Permanent Residents of Canada.
2. Protected persons as defined in section 95 of the Immigration and Refugee Protection Act (IRPA).
3. Individuals who have been selected, inside or outside Canada, to become permanent residents (pending verifications) and who have been informed, by a letter from the Department.
4. Convention refugees and protected persons outside Canada who have been selected for resettlement in Canada by the Department.
5. Live-in Caregivers
6. All Ukrainian temporary residents and their dependents in Canada are deemed eligible persons until March 31, 2025.

Temporary foreign workers who hold or received approval of a work permit under section 112 of the Immigration and Refugee Protection Regulations (IRPR) are eligible for all settlement services with the exception of language training.

Note: "Individuals selected" described in A.3 above means individuals who have received a Positive Eligibility Decision on their Application for Permanent Residence.

B) For the Resettlement Assistance Program (RAP), the following individuals and their accompanying dependents, as defined in the RAP Terms and Conditions:

1. Government Assisted Refugees (GARs), including those sponsored under the Joint Assistance Sponsorship (JAS) Program.
2. Privately Sponsored Refugees (PSR), including Blended Visa Office-Referred (BVOR) clients (primarily Port of Entry Services).
3. Other groups admitted under a public policy established by the Minister and deemed eligible for RAP.
4. Eligible resettled refugees arriving on temporary resident permit (e.g., urgent protection cases).
5. One-Year Window (OYW) arrivals.
6. Other groups admitted as members of any current or future humanitarian-protected person abroad class.

For further information regarding the Resettlement Assistance Program, please visit the Resettlement Assistance Program information page.

---

The Government of Canada has a number of resources regarding the different status categories.
Please visit the links below for more information provided by the Government of Canada:

• Permanent Residents of Canada
  • Understanding permanent resident status
  • Get a permanent resident card
• Pending Verification
  • Check your application status
• Convention Refugee/Protected Persons
  • How Canada’s refugee system works
  • Resettle in Canada as a refugee
• Live-in Caregivers
  • Guide 5290 – Live-in Caregivers
  • Live-in Caregiver Program
• All Ukrainian temporary residents and their dependents
  • Canada-Ukraine authorization for emergency travel measures
  • Information for Ukrainians coming to Canada

For further information, please visit the Immigration and citizenship website.

---

Restrictions:

1. To access language training funded by the Department, an Eligible Client must first undergo a language assessment by a qualified assessor and be of legal school-leaving age within their applicable province or territory.
2. Temporary workers, including those nominated under Provincial Nominee Programs, are not eligible for services under the Settlement Program except for those described in A.3 and A.5 above.

Immigration, Refugees, and Citizenship Canada (IRCC) has created the Canada-Ukraine authorization for emergency travel (CUAET) measures to provide Ukrainians and their family members come to Canada as quickly as possible and to provide them with the ability to work and study while in Canada.

Clients with CUAET visas who do not arrive by March 31, 2024 will still be permitted to travel to Canada. However, they will be considered as regular Temporary Resident Visa (TRV) holders. These clients will not be eligible for fee-exempt work or study permits, transitional financial assistance or federally-funded hotel accommodations.

For more information about the program, please visit this link Canada-Ukraine authorization for emergency travel measures.

Eligibility and documents required

Under section 3.7 of the Settlement Program Terms and Conditions, CUAET holders, Ukrainian nationals with temporary resident status in Canada, and their dependents, remain eligible to access IRCC-funded settlement services until March 31, 2025, regardless of their arrival date.

Documents required to demonstrate eligibility for Settlement Services in Canada:
All Ukrainian temporary residents and their dependents may access IRCC-funded Settlement Services in Canada. They may have come to Canada either through the Canada-Ukraine Authorization for Emergency Travel (CUAET) or through the regular Temporary Resident Program as visitors, students or workers.

To demonstrate eligibility, they can either show:
1. A status document with text stating “CUAET – AVUCU” or “CUAET / AVUCU” directly on the visitor record, study permit, work permit or temporary resident permit status document.

*This will appear in either the “Conditions” or the “Remarks/Observations” section of the document. OR

2. I) Proof they are a Ukrainian national OR the dependent* of a Ukrainian temporary resident, such as a:

1. a. Ukrainian passport, or
2. b. Document demonstrating that they are the dependent to a Ukrainian temporary resident

*Dependent is defined as: a spouse or common-law partner; their dependent child; the dependent child of their spouse/common-law partner; a dependent child of their dependent child. The dependent can be of any nationality. AND

II) A temporary resident status document*, such as a:

1. a. Work Permit
2. b. Study Permit
3. c. Visitor Record, or
4. d. Temporary Resident Permit

*The status document does not require a CUAET-AVUCU remark for this option.

If the individuals have none of the above identifiers required to determine eligibility for federal, provincial, territorial, settlement or other services, please submit a new, fee-exempt application to IRCC for the appropriate status document. Instructions and the required forms can be found at https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/ukraine-measures/extend.html